Have you ever heard the word SALESFORCE. This is not just the word. In recent years, there has been a big surge in cloud computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce. Today we are going through Salesforce in deep and understand every aspect of Salesforce.
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What is Salesforce?
Salesforce is a customer success platform, designed to help users sell, service, marketing, analyze, and connecting with their users.
Salesforce is the World's #1 Customer Relationship Management Platform. It is not just the CRM. It is packed with features Like No other CRM software such as Contact Management, Workflow Creation, Task Management, Opportunity Tracking, Collaboration Tools, Mobile-ready Dashboard and etc.
Understand Cloud Computing
It means that the applications are delivered over the Internet and run in any Web browser so that you can access them from any smart device. It delivers many types of services including servers, storage, databases, networking, software, analytics and many more.
Instead of buying, owning and maintaining physical servers, you can access technology services, on an as-needed basis. You have to pay only for those services which you use, and purchase more services whenever you want as per your business need.
Understand the CRM
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CRM stand for customer relationship management system. By using CRM, we can improve and manage all our company's relationships and interactions with customers. It helps you stay connected with your customers to effectively manage, analyze and maintain the relationship.
Services Provided By Salesforce
Salesforce provides PaaS and SaaS services. Now you think about what is PaaS and SaaS? Lets take a look on these acronym.
PaaS stands for Platform as a Service. It provides the customer to build, run and manage the applications without thinking about the building and maintaining of Infrastructure. It makes the development, testing and deployment of applications quick, simple and cost-effective.
Examples of PaaS providers include Force.com, Heroku, Google App Engine, etc.
SaaS stands for Software as a Service. It provides the application over the Internet as a Service. There is no need to install and maintain any software, but what we need is credentials to run and access that software as a service on any web browser via Internet.
Examples of SaaS applications are Salesforce, Google Apps, Dropbox, etc.
Salesforce Architecture
It is a multilayer architecture which contains a series of layers situated on top of each other.
Users are at the top most layer and Users can access and work on clouds services like Sales, Service, Marketing, and etc offered by Salesforce.
Below this layer is the Platform layer where all our apps sit on top of that. It powered by the Metadata which which consists of Data services, APIs, Objects, and etc.
Multitenant Cloud is used by Salesforce in the last layer. Multitenant means Salesforce sharing a core set of resources to all of our customer with the same computing power, data storage, no matters what's the size of your business?
Make Career in Salesforce
In 2021, The FORTUNE ranked Salesforce at #2 in the list of 100 Best Companies To Work For. If you want to make career in salesforce then you have to know in which field you are best and according to that, you can choose What you will be a Salesforce Developer or Administrator or Architecture or something else.
Let's see once about the Salesforce Career:
Salesforce Administrator: Administrator works is to maintain and make the platform according to the company needs. Automating complex business processes, creating reports and dashboards, and training users on Salesforce without a single line of code.
Salesforce Developer: You love to solve tricky problems with code then Salesforce Developer is the best suitable for you.
Salesforce Architecture: Architect are the technical leads of a Salesforce Org. Architect design complex, large-scale challenges, scalable and high performance solutions, but they don't actually built them.
Business Analyst: You help and guide businesses to improve their practices and processes by identifying key insights and do research and analysing data.
Marketing Careers: Marketers have a knack for connecting with people. Marketers develop strategies, build audiences, and deliver effective customer journeys.
Sales Careers: You know how to effectively manage sales process and create effective workflows. You not only just meet people or interactive with people - you build the relationship.
Sales Consultant: You enjoy working with different teams to covers the gap between business problems and technical solutions. Customer Success is your #1 priority.
Service Careers: You works for provide the best customer service. Your greatest reward is high customer satisfaction.
Salesforce Designer: You build relationships by making a human-centered user experience. Do you want to create an Experience that people love to use?
Features and Benefits of Salesforce
- Contact Management
- Opportunity Management
- Einstein Analytics
- Lead Management
- Dynamic Dashboards and Custom Reports
- Automation Processes
- Integration Services
- Collaboration Tools
- Mobile-Ready Dashboard
Advantages Of Salesforce
- Customer Success
- Trusted Cloud
- Multitenant
- Scalable Metadata
- User-Friendly
- Complete CRM
I hope that You got some idea about Salesforce and got the answer of your question What is Salesforce? In next blog, I will go through the Salesforce Cloud Services.
Good Bye!! Stay Connected with me and Stay Safe.
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