Salesforce Cloud Services

Salesforce is one of the biggest Cloud Computing technology. As we know Salesforce is residing on the cloud which is its biggest strength which bring to the end-user more comfort. One biggest advantage which Salesforce offered is that organizations can access all cloud services, through a common platform. 

pic by rawpixel.com - freepik.com

Read more about What is Salesforce CRM here.

TYPES OF SALESFORCE CLOUD

Some of the popular cloud services given by Salesforce are:

Sales Cloud: Salesforce Sales Cloud automates the sales process. Sales Cloud is more helpful for companies who are more focused on leads, opportunities, accounts, contacts and sales. It helps businesses to enhance the speed of the sales process. 

Sales Cloud is the basic service/product of Salesforce which company can purchase the license for and use it for manage their sales process. It is not only a database to store a data, it is more than that it is a complete application which is totally related to sales pipeline. 

In sales cloud, there are different object, tabs, things that are used for managing the sales process of the organization.

Read more about Sales Cloud in Salesforce here.

Service Cloud: Service Cloud helps companies to better customer services and/or support to the customer. It works as a help desk and a customer service platform, helping companies resolve the customer issues and giving best customer support. 

It provide services like call-center, live conversations, and assist the customer about the products. With the service cloud, Customer can get help from the customer support from any platform and get support as per their requirement. 

Marketing Cloud: It helps an organization automate their marketing. Salesforce acquired a company named as ExactTarget in 2013. ExactTarget is a marketing automation and analytics application. They provide automatic digital communications solution to businesses and analytics. 

Salesforce acquired ExactTarget and they rebranded it on the name of Salesforce Marketing Cloud. It provides one of the best digital marketing platforms to enhance organization's strategies. All the related information about the marketing activities are stored in marketing cloud. The Marketing Activities include social media activities, Content Marketing, web analytics, data analytics, customer influence, etc.

Analytics Cloud: It is also called as Salesforce Wave Analytics. It is a Cloud based business intelligence platform for connecting data from various sources and  create an interactive or graphical representation of the data. 

It impowers everyone in your company to explore and uncover insights in their data. It also creates the powerful dashboards and reports with large amount of data for monitoring key business metrics. It access data from all the sources - Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, etc.

Commerce Cloud: It is a highly scalable ecommerce solution that redefining e-commerce as a SaaS service. Salesforce acquired a company named as Demandware in 2016 for $2.8B. The company was subsequently named as Salesforce Commerce Cloud. It offers best features and functionalities developed and redefined over many years to provide a highly optimized ecommerce solution.

It consists of powerful set of APIs, many out-of-box features alongside Salesforce Content Management System to easily, create and deliver premium, content-rich, experience to the customer and also able to use Einstein Intelligence to give the better experience to users and boost the productivity.

Community Cloud: It is a social platform that is designed to connect the customers, employers, partners and agents together. It gives you a platform for customers to share data in real-time. It helps customer to connect with the organization, enhance partner success and help in giving customer a personalized experience.

Salesforce App Cloud: It provides a platform for developing custom applications quickly that will run on the Salesforce Platform. This tools include the AppExchange. The AppExchange offers free or paid apps that integrate with Salesforce platform. You offered a low-code platform to its customer who wants a faster and easier way to build applications.

Salesforce IoT Cloud: Salesforce provides IoT Cloud for storing and processing data for smart devices and also add the Wave Analytics platform with it. It is used to store massive volume of data generated through different devices, applications, sensors, etc. It deliver the services to receive the real-time data and also responses to real-time events. 

With the IoT Cloud, Salesforce also analyzing the big data and reacting to it in real-time. It Built on its Thunder Platform. Thunder is a SFDC big data processing pipeline and rules engine, which reacts to the events in real time. 

In short, This is all about the Cloud Services which is provided by Salesforce to help boost your sales with Sales Cloud, enhance customer services / support with Service Cloud, to automate marketing activities with Marketing Cloud, to explore and uncover insights of the large amount of data with Analytics Cloud,  give highly scalable ecommerce platform with Commerce Cloud, provide social platform to connect the customer, employers, partners, agents together with Community Cloud, provide AppExchange with thousands of solutions for your business case, and to process Big data and react to events in real time with IoT Cloud. 

By now, You understood Why Salesforce is not just the CRM, it is much more than that. We can go through and understand every cloud service provided by Salesforce in deep one-by-one. 

Hope you understood What Salesforce Cloud is and What does it do? If you have any suggestions, thoughts and question on to this or If you want me to write blog on some custom / specific topic then just make sure to comment down over here and let me know. 

That's all for today. 

Thank You!!